Hotel Policies

Cancellation Policy

Short notice cancellations, no-shows & early check-outs do not give us adequate time to re-book a room. This can have a devastating impact on a small hotel.

Prepayments and cancellation fees are based on the length of stay originally booked & will be automatically charged to credit card provided. Guests will be charged a non-refundable prepayment of 30% of the total price at the time of booking (which will be deducted from your final bill). The charge will appear on your statement as Boquete Garden Inn Panama. Guests who cancel in the 7 days before arrival, no-shows and early check-outs will be charged the remaining 70% of the total price.


All deposits are non-refundable. In order to confirm a reservation, the hotel requires a non-refundable prepayment of 30% of the total price at the time of booking (which will be deducted from your final bill). The charge will appear on your statement as Boquete Garden Inn Panama. A room is not considered booked until credit card information has been taken and email confirmation sent.

These policies are considered final. The hotel does not offer refunds. We reserve the right to apply all conditions. Our Hotel Cancellation Policy applies to all reservations taken online, by phone, email, booking engine or in-person. All cancellations must be given in writing. No exceptions.


By booking with us, it is understood that you have accepted our terms and conditions. IT IS IMPORTANT TO REVIEW OUR COMPLETE hotel policies and cancellation policy.


Check-in: 2:00 p.m.

Check-out: 11:00 a.m.

Breakfast: served on the office patio from 8:00 a.m. to 10:00 a.m. 

Maximum occupancy per room: 2-4 persons, according to room design.

Room rates are based on up to two people. Extra guests $25 per person.

Internet rates and our walk-in rates differ from our standard rates and may not be combined with any other promotional offers or discounts.

Any booking change requests must be given in writing, are subject to hotel approval and are only valid if hotel confirms via email.

Extra beds are not available. When you arrive, if there are more guests in your party than what is stated in the confirmation, and that number exceeds the maximum occupancy of the room, we will not be able to accommodate your entire party unless there is another room available.

We have a 2 night minimum stay during holidays. 2016-2017 holidays listed at the bottom of Rooms & Rates page.

All rates are subject to 10% ATP Tax. All bar, room, extra charges subject to a 7% goods & services tax.

Late arrivals: The office closes at 6:00 PM. If you have not arrived by that time, arrangements will be made to provide you with keys after hours.

Check-out before office opens (Check-out before 8:00 a.m.) 
If you are leaving before our office opens (8:00 a.m.), please arrange to check out the day prior, before 5:30 p.m. If you are unable to do so, the balance of your stay and any additional room charges will be charged to the credit card given for the deposit.

Late check-out fees:

Between 11:00 a.m.- 1:00 p.m. a $25.00 fee will apply. 

After 1 PM: a one-night rate will apply (pending availability)

 By law (Executive Decree number 1838 of December 5, 2014): ALL hotel property, indoor and outdoor, is non-smoking (including e-cigarettes). If a guest smokes in their room, there is a potential fine of $5,000 levied by the Panamanian government. If a guest has smoked in their room a cleaning fee of $200 will automatically be charged to the credit card used to book the stay.


 We are unable to accept children under the age of 10.

 We are unable to accept pets.

Accidents/Missing Items: 
The hotel cannot be held responsible for accidents or lost or missing items.

Unacceptable Behaviour: Any unacceptable behaviour will result in immediate removal from premises (plus forfeiture of entire cost of reservation)

Fees for damage to room and/or property, loss (including remote controls and all keys) and missing items will be charged to Guest’s credit card.