Hotel Policies

Cancellation Policy

Short notice cancellations, no-shows & early check-outs do not give us adequate time to re-book a room. This can have a devastating impact on a small hotel. Cancellation fees are based on the length of stay originally booked and will be charged to the credit card provided at booking:


REGULAR SEASON
 – Between 6 – 13 days notice: 25% of the remaining balance 


5 days notice or less (includes early checkouts): 100% of the remaining balance

HOLIDAY PERIODS – 14 days notice or less (includes early checkouts): 100% of the remaining balance

LONG-TERM STAYS Any reservations considered ‘long term’ (7 nights or more): if any portion of these reservations is canceled, the entire reservation will be charged.

It is agreed that such charges will be applied to Guest’s credit card as required.

PLEASE NOTE: the above fees do not include the 1 or 2 night non-refundable deposit.

NON-REFUNDABLE DEPOSIT

All deposits are non-refundable. In order to confirm a reservation, the hotel requires a 1-night non refundable deposit. During holidays, we require a 2 night non refundable deposit. 2014/2015 holidays listed at the bottom of Rooms & Rates page. We charge the non-refundable deposit to either Master Card or Visa. A room is not considered booked until credit card information has been taken and email confirmation sent.

These policies are considered final. The hotel does not offer refunds. We reserve the right to apply all conditions. Our Hotel Cancellation Policy applies to all reservations taken online, by phone, email, booking engine or in-person. All cancellations must be given in writing. No exceptions.

WHEN TRAVELING IN PANAMA, WE STRONGLY RECOMMEND PURCHASING TRAVEL INSURANCE. NO-SHOWS DUE TO TRAVEL DELAYS ARE CONSIDERED TO BE A CANCELLATION.

By booking with us, it is understood that you have accepted our terms and conditions. IT IS IMPORTANT TO REVIEW OUR COMPLETE hotel policies and cancellation policy.

HOTEL POLICIES & INFORMATION

Check-in: 2:00 p.m.

Check-out: 11:00 a.m.


Breakfast: served on the office patio from 8:00 a.m. to 10:00 a.m. 


Maximum occupancy per room: 2-4 persons, according to room design.

Room rates are based on up to two people. Extra guests $25 per person.

Internet rates and our walk-in rates differ from our standard rates and may not be combined with any other promotional offers or discounts.

Extra beds are not available. When you arrive, if there are more guests in your party than what is stated in the confirmation, and that number exceeds the maximum occupancy of the room, we will not be able to accommodate your entire party unless there is another room available.

All rates are subject to 10% ATP Tax. All bar, room, extra charges subject to a 7% goods & services tax.

Late arrivals: The office closes at 6:00 PM. If you’re going to arrive late, please give us advance notice so that we can arrange to leave keys & welcome envelope out for you.

Check-out before office opens (Check-out before 8:00 a.m.) 
If you are leaving before our office opens (8:00 a.m.), please arrange to check out the day prior, before 5:30 p.m. If you are unable to do so, the balance of your stay and any additional room charges will be charged to the credit card given for the deposit.

Late check-out fees:

Between 11:00 a.m.- 1:00 p.m. a $25.00 fee will apply. 

After 1 PM: a one-night rate will apply (pending availability)

Smoking:
 By law, ALL hotel property, indoor and outdoor, is non-smoking.

Children:

 We are unable to accept children under the age of 8.

Pets:
 We are unable to accept pets.

Accidents/Missing Items: 
The hotel cannot be held responsible for accidents or lost or missing items.

Unacceptable Behaviour: Any unacceptable behaviour will result in immediate removal from premises (plus forfeiture of entire cost of reservation)


Fees for damage to room and/or property, loss (including remote controls and all keys) and missing items will be charged to Guest’s credit card.