Hotel Policies

Cancellation Policy
‘Short notice’ cancellations, no-shows & early check-outs do not give us adequate time to re-book a room. This can have a devastating impact on a small hotel. Cancellation fees are based on the length of stay originally booked and will be charged to the credit card provided at booking:
REGULAR SEASON
 – Between 6 – 14 days notice: 25% of the remaining balance 

5 days notice or less (includes early checkouts): 100% of the remaining balance

HOLIDAY PERIODS – 
14 days notice or less (includes early checkouts): 100% of the remaining balance 



PLEASE NOTE: These fees do not include the 1-3 day non-refundable deposit. 



By booking with us, it is understood that you have accepted our terms and conditions.

All deposits are non-refundable

Reservations with discounts based upon length of stay/multiple room reservations:

Any reservations considered ‘long term’ (one week or more), any reservation consisting of more than one room or any ‘discounted’ reservations based upon length of stay: if any portion of these reservations is canceled, the entire reservation will either a) be non-refundable or b) subject to a fee of 25% of the remaining balance.

It is agreed that such charges will be applied to Guest’s credit card as required. These policies are considered final. The hotel does not offer refunds. We reserve the right to apply all conditions. Our Hotel Cancellation Policy applies to all reservations taken by phone, email or in-person. All cancellations must be given in writing.

Non-Refundable Deposit
In order to confirm a reservation, the hotel requires a one to three-day non-refundable deposit (the deposit amount is determined by the time of year: in regular season we require a 1-night deposit, peak season a 2-night deposit, and holidays, a 3-night deposit.) We charge the non-refundable deposit on either a Master Card or Visa, or, if you live in Panama, we also accept bank deposits. If you deposit money into our account, we require that a scanned verification be emailed or faxed to us.

**A room is not considered booked until the deposit has been charged and email confirmation sent. **

Hotel Information and Policies:

Check-in: 2:00 p.m.
Check-out: 11:00 a.m.
Breakfast: served on the office patio from 8:00 a.m. to 10:00 a.m.
Maximum occupancy per room: 2-4 persons, according to room design. Room rates are based on two people. Extra guests $25 per person. Extra beds are unavailable. If, when you arrive, there are more guests in your party than what is stated in the confirmation, we may not be able to accommodate your entire party.

Late arrivals (‘Check-In’ after 5:00 p.m.)
As the office closes at 6:00 PM, it is imperative that we are aware of any late check-ins. If you’re going to arrive late, please give us advance notice so that we can arrange to leave keys for you. Unless otherwise notified, we will consider that a Guest who has not arrived by 5:00 PM (without advance notice to us) a ‘cancellation’, allowing us the option to re-rent the room.

Check-out before office opens (‘Check-out’ before 8:00 a.m.)
If you are leaving before our office opens (8:00 a.m.), please arrange to check out the day prior, before our office closes for the evening (6:00 p.m.). If you are unable to do so, the balance of your stay and any additional room charges will be charged to the credit card given for the deposit.

Late check-out fees:
Between 11:00 a.m.- 1:00 p.m. a $20.00 fee will apply.
After 1 PM: a one-night rate will apply (pending availability)

Smoking:
By law, all rooms, reception, gazebo and patio area are non-smoking. There is no smoking within the entrances of the Cabanas.

Children:

We are unable to accept children under the age of ten.

Pets:
We are unable to accept pets.

Accidents/Missing Items:
The hotel cannot be held responsible for accidents or lost or missing items.

Unacceptable Behaviour:
Any unacceptable behaviour will result in immediate removal from premises (plus forfeiture of entire cost of reservation)
Fees for damage to room and/or property, loss (including remote controls and all keys) and missing items will be charged to Guest’s credit card.